退Refunds
Refund Policy
1. Service provider
亞環球有限公司 / Aziya Global Limited
商業登記號碼: 81186235
註冊地址: 21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong
Email: viktor.pavliukov@aziyaglobal.com
電話 / WhatsApp / WeChat: +86 152 1006 1536
2. Nature of the service
The Platform bills by call duration (US$5 per hour); packages are sold in units of hours. Unused package time may be refunded on request.
3. When a refund is available
A full or proportional refund may be requested in the following cases:
- Technical failure: if, for reasons attributable to the Platform, a call could not be established or the translation function was completely unavailable, the fee for that call is refunded in full.
- Unused package balance: within 14 days of purchase, the unused remaining time may be refunded proportionally.
- Duplicate charge: a duplicate charge caused by a system error is refunded in full.
4. When no refund is given
- call time that has actually been used
- call-quality problems caused by the user's device, network or microphone, or by not using headphones
- dissatisfaction with translation results (translations are generated by AI and their accuracy cannot be guaranteed, as stated in the Terms of Service)
- accounts terminated for breach of the Terms of Service
- package balances purchased more than 14 days ago
5. How to request a refund
- Send an email to viktor.pavliukov@aziyaglobal.com with the subject line "Refund request"
- Include in the email: your registration email, the order number or time of payment, and the reason for the refund
- We review the request and reply within 3 business days
- Once approved, the amount is returned via the original payment channel
6. Processing time
After a refund is approved, the funds normally arrive within 5–10 business days; the exact time depends on the payment channel and the card-issuing bank.
7. Cancelling the service
You may stop using the Service and close your account at any time. Unused time from purchased packages is handled under section 3.
8. Contact us
Email: viktor.pavliukov@aziyaglobal.com
WhatsApp / WeChat: +86 152 1006 1536
Support hours: Monday to Friday, 9:00–18:00 (Hong Kong time)